Help & support
Answers to the questions we hear most — and a direct line to a real person.
Frequently asked questions
How much does QualiClean cost for customers?
Nothing. Searching verified providers, comparing CleanScores, sending booking requests, chatting, and leaving reviews are free for homeowners and business owners. Providers pay the subscription — Starter is $19.99/month and Pro is $89.99/month, both with a 14-day free trial.
What exactly is a CleanScore?
A weighted, auditable score built from inspection results, reliability, customer satisfaction, verified credentials, and issue resolution. Every input traces back to a booking that happened on QualiClean, and the scoring rules are versioned so a score can always be explained.
How do I book a cleaning?
Search by ZIP code, open a provider profile, and send a booking request with your date, service type, and property details. The provider confirms or proposes a new time, and you can message them in chat inside your dashboard the whole way through.
What does 'verified' mean on a provider listing?
The provider cleared identity checks, a criminal background screen, active general liability insurance of at least $1,000,000 per occurrence, and two client references. Verification is re-checked on a fixed cadence; an expired document pulls the listing from search.
Something went wrong with my clean — what can I do?
Open the completed booking and choose Report an issue within 48 hours. The provider returns to re-clean the disputed areas at no cost under the guarantee, and the outcome is recorded in their CleanScore history.
Why can't I find providers in my ZIP code?
Providers set their own service area by ZIP code and travel radius, so coverage is still filling in market by market. Send us your ZIP through the form below and we will tell you when verified providers go live near you.
How do I list my cleaning business?
Create an account, open the Provider workspace, and submit your listing with services, coverage area, and pricing. Upload insurance and background-check documents for review; most verifications are completed within two business days.
How do I change, pause, or cancel my subscription?
Open Billing in your dashboard to switch between Starter and Pro, update your card, or cancel. Cancelling during the 14-day trial costs nothing, and after that your listing stays active until the end of the paid period.
Can I delete my account and data?
Yes. Email us from the address on your account, or use the form below, and we will remove your profile, bookings, and messages. Reviews tied to completed jobs are anonymised rather than deleted so provider scores stay accurate.
How fast does support reply?
A person reads every message and replies within one business day. Urgent booking or safety issues are handled the same day.
Tell us what is happening and we will reply within one business day.
Prefer email? Write to masonkaatman@getqualiclean.com.