Policy
Service guarantee & insurance
Reviews are opinions. Coverage is a commitment. Every verified QualiClean provider operates under the same written guarantee, insurance floor, and claim process — so you are never negotiating standards after the fact.
48-hour re-clean guarantee
Not satisfied? Flag the job within 48 hours and your verified provider returns to re-clean the disputed areas at no additional cost. Unresolved flags reduce the provider's Resolution score.
Insurance on every verified listing
Verified providers must carry active general liability coverage of at least $1,000,000 per occurrence. Coverage is confirmed at verification and re-checked at policy renewal.
Background-checked crews
Owners and lead crew members clear a criminal background screen and two verified client references before a listing goes live. Failed or expired checks pull a listing from search.
Auditable claim trail
Every claim is logged against the booking record with timestamps, photos, and resolution outcome — the same master-data discipline used in regulated supply chains.
How a claim works
- 1Open the completed booking in your dashboard and select Report an issue.
- 2Add photos and a short description of the areas affected within 48 hours of service.
- 3The provider has 72 hours to schedule a re-clean or propose a resolution in chat.
- 4If the issue is unresolved after the re-clean window, QualiClean review escalates and the outcome is recorded in the provider's CleanScore audit history.
What is not covered
- • Pre-existing damage documented before the service date.
- • Work outside the scope agreed in the booking request.
- • Issues reported more than 48 hours after service completion.
- • Bookings arranged off-platform, which carry no CleanScore record and no coverage.